At Unnotra Finance Pvt Ltd ("we," "our," or "us"), we are committed to providing transparent and fair billing practices. This Refund and Cancellation Policy outlines the conditions under which customers may cancel services or request a refund for payments made.

1. Service Cancellation

Customer-Initiated Cancellation

• You may cancel your utility service at any time by contacting our customer support at lendico.foundation@gmail.com or calling +91-8515926308
• Cancellation requests must be submitted at least [X days] in advance of the next billing cycle to avoid further charges.
• You are responsible for any outstanding balances up to the effective cancellation date.

Company-Initiated Cancellation

• We reserve the right to suspend or cancel services due to non-payment, fraud, regulatory action, or breach of terms.

2. Refund Policy

Prepaid Services

• If you have prepaid for services beyond your cancellation date, you may be eligible for a pro-rated refund for the unused portion, subject to:
  A completed disconnection request,
  Return of any company-owned equipment (if applicable),
  Settlement of outstanding dues or penalties

Postpaid Services

• Refunds are generally not available for postpaid usage once billing has been generated, unless an error occurred on our part (e.g., overbilling or duplicate charges).

Billing Errors

• If you believe you were incorrectly charged, contact us within [15–30 days] of the billing date.
• Verified errors will be corrected by issuing a credit to your account or refund to the original payment method.

3. Non-Refundable Charges

The following charges are non-refundable:

• Connection, installation, or activation fees (once the service is provisioned)
• Penalty fees for late payments or reconnections
• Charges for usage up to the disconnection date

4. Refund Processing Time

Approved refunds will be processed within [5–10 business days] of approval and issued to the original payment method. Timelines may vary depending on your bank or payment provider.

5. How to Request a Refund or Cancellation

To request a service cancellation or refund:

Email: lendico.foundation@gmail.com

Phone: +91-8515926308

Address R/o C/o Sumit Singha, Boardbagan, Jiaganj, Murshidabad, West Bengal, India, 742123.

Please have your account number, full name, and service address ready.

6. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Changes will be posted on this page with a revised "Effective Date." Continued use of our services after changes implies acceptance of the updated policy.

7. Contact Us

If you have questions or need assistance regarding this policy:

Unnotra Finance Pvt Ltd

Email: lendico.foundation@gmail.com

Phone: +91-8515926308

Address R/o C/o Sumit Singha, Boardbagan, Jiaganj, Murshidabad, West Bengal, India, 742123.